DeepAI AI Chat
Log In Sign Up

ArguLens: Anatomy of Community Opinions On Usability Issues Using Argumentation Models

by   Wenting Wang, et al.
Corporation de l'ecole Polytechnique de Montreal
Association for Computing Machinery
University of Bari Aldo Moro
McGill University

In open-source software (OSS), the design of usability is often influenced by the discussions among community members on platforms such as issue tracking systems (ITSs). However, digesting the rich information embedded in issue discussions can be a major challenge due to the vast number and diversity of the comments. We propose and evaluate ArguLens, a conceptual framework and automated technique leveraging an argumentation model to support effective understanding and consolidation of community opinions in ITSs. Through content analysis, we anatomized highly discussed usability issues from a large, active OSS project, into their argumentation components and standpoints. We then experimented with supervised machine learning techniques for automated argument extraction. Finally, through a study with experienced ITS users, we show that the information provided by ArguLens supported the digestion of usability-related opinions and facilitated the review of lengthy issues. ArguLens provides the direction of designing valuable tools for high-level reasoning and effective discussion about usability.


page 1

page 4

page 8

page 9


How Do the Open Source Communities Address Usability and UX Issues? An Exploratory Study

Usability and user experience (UX) issues are often not well emphasized ...

Analysis and Detection of Information Types of Open Source Software Issue Discussions

Most modern Issue Tracking Systems (ITSs) for open source software (OSS)...

The Impacts of Sentiments and Tones in Community-Generated Issue Discussions

The diverse community members who contribute to the discussions on issue...

Aggregating Bipolar Opinions (With Appendix)

We introduce a novel method to aggregate Bipolar Argumentation (BA) Fram...

Semantic Knowledge Discovery and Discussion Mining of Incel Online Community: Topic modeling

Online forums provide a unique opportunity for online users to share com...

Inclusion, equality and bias in designing online mass deliberative platforms

Designers of online deliberative platforms aim to counter the degrading ...