Vietnamese Open-domain Complaint Detection in E-Commerce Websites

04/24/2021

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by   Nhung Thi-Hong Nguyen, et al.

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Customer product reviews play a role in improving the quality of products and services for business organizations or their brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Open-domain Complaint Detection dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve the inter-annotator agreement Am of 87 achieve 92.16 future, we aim to build a system for open-domain complaint detection in E-commerce websites.