Understanding User Experience of COVID-19 Maps through Remote Elicitation Interviews

09/03/2020
by   Damla Çay, et al.
0

During the coronavirus pandemic, visualizations gained a new level of popularity and meaning for a wider audience. People were bombarded with a wide set of public health visualizations ranging from simple graphs to complex interactive dashboards. In a pandemic setting, where large amounts of the world population are socially distancing themselves, it becomes an urgent need to refine existing user experience evaluation methods for remote settings to understand how people make sense out of COVID-19 related visualizations. When evaluating visualizations aimed towards the general public with vastly different socio-demographic backgrounds and varying levels of technical savviness and data literacy, it is important to understand user feedback beyond aspects such as speed, task accuracy, or usability problems. As a part of this wider evaluation perspective, micro-phenomenology has been used to evaluate static and narrative visualizations to reveal the lived experience in a detailed way. Building upon these studies, we conducted a user study to understand how to employ Elicitation (aka Micro-phenomenological) interviews in remote settings. In a case study, we investigated what experiences the participants had with map-based interactive visualizations. Our findings reveal positive and negative aspects of conducting Elicitation interviews remotely. Our results can inform the process of planning and executing remote Elicitation interviews to evaluate interactive visualizations. In addition, we share recommendations regarding visualization techniques and interaction design about public health data.

READ FULL TEXT
research
02/23/2022

Understanding How Older Adults Comprehend COVID-19 Interactive Visualizations via Think-Aloud Protocol

Older adults have been hit disproportionally hard by the COVID-19 pandem...
research
01/12/2021

Mapping the Landscape of COVID-19 Crisis Visualizations

In response to COVID-19, a vast number of visualizations have been creat...
research
01/13/2021

Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia

The easiness, speed, accuracy, security are the four main indicators of ...
research
07/26/2022

Visualization Design Practices in a Crisis: Behind the Scenes with COVID-19 Dashboard Creators

During the COVID-19 pandemic, a number of data visualizations were creat...
research
02/07/2023

When do data visualizations persuade? The impact of prior attitudes on learning about correlations from scatterplot visualizations

Data visualizations are vital to scientific communication on critical is...
research
09/18/2023

Talking to Data Visualizations: Opportunities and Challenges

Speech is one of the interaction modalities that we increasingly come ac...
research
11/10/2022

CoronaViz: Visualizing Multilayer Spatiotemporal COVID-19 Data with Animated Geocircles

While many dashboards for visualizing COVID-19 data exist, most separate...

Please sign up or login with your details

Forgot password? Click here to reset