Uncovering the Potential of ChatGPT for Discourse Analysis in Dialogue: An Empirical Study
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Large Language Models (LLMs) like ChatGPT have proven a great shallow understanding of many traditional NLP tasks, such as translation, summarization, etc. However, its performance on high-level understanding, such as dialogue discourse analysis task that requires a higher level of understanding and reasoning, remains less explored. This study investigates ChatGPT's capabilities in three dialogue discourse tasks: topic segmentation, discourse relation recognition, and discourse parsing, of varying difficulty levels. To adapt ChatGPT to these tasks, we propose discriminative and generative paradigms and introduce the Chain of Thought (COT) approach to improve ChatGPT's performance in more difficult tasks. The results show that our generative paradigm allows ChatGPT to achieve comparative performance in the topic segmentation task comparable to state-of-the-art methods but reveals room for improvement in the more complex tasks of discourse relation recognition and discourse parsing. Notably, the COT can significantly enhance ChatGPT's performance with the help of understanding complex structures in more challenging tasks. Through a series of case studies, our in-depth analysis suggests that ChatGPT can be a good annotator in topic segmentation but has difficulties understanding complex rhetorical structures. We hope these findings provide a foundation for future research to refine dialogue discourse analysis approaches in the era of LLMs.
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