To Trust or Not to Trust a Regressor: Estimating and Explaining Trustworthiness of Regression Predictions
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In hybrid human-AI systems, users need to decide whether or not to trust an algorithmic prediction while the true error in the prediction is unknown. To accommodate such settings, we introduce RETRO-VIZ, a method for (i) estimating and (ii) explaining trustworthiness of regression predictions. It consists of RETRO, a quantitative estimate of the trustworthiness of a prediction, and VIZ, a visual explanation that helps users identify the reasons for the (lack of) trustworthiness of a prediction. We find that RETRO-scores negatively correlate with prediction error across 117 experimental settings, indicating that RETRO provides a useful measure to distinguish trustworthy predictions from untrustworthy ones. In a user study with 41 participants, we find that VIZ-explanations help users identify whether a prediction is trustworthy or not: on average, 95.1 prediction, given a pair of predictions. In addition, an average of 75.6 participants can accurately describe why a prediction seems to be (not) trustworthy. Finally, we find that the vast majority of users subjectively experience RETRO-VIZ as a useful tool to assess the trustworthiness of algorithmic predictions.
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