The Impact of IoT In Field Service Management

01/27/2020

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by   aniketkumar, et al.

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A machine that you have been using smoothly, suddenly gets out of order! How common is this scenario at your home? When this happens, you call the customer care and ask for on-field technician support. A technician gets scheduled for you, he comes on-time if you are lucky, manually monitors the machine, takes his time to detect the exact point of damage, if he is not carrying the right tool or the replacement for the damaged accessory/component then he goes back to get that, comes back and then fixes the problem.