The 360-Degree Feedback Model as a Tool of Total Quality Management

09/29/2021

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by   Odysseas Kopsidas, et al.

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The 360-degree feedback, also known as “multifaceted feedback”, is a management tool, according to which an employee receives feedback (comments) from peers, subordinates, supervisors and in some cases may include external feedback such as customers, suppliers or other interested parties. It is a process of systematic data collection from many sources regarding the skills, abilities and behavior of employees. In most cases the subject of the feedback is a senior executive. In contrast to the traditional approach, this method collects information from a set of individuals who form a “circle” around the feeder, hence the name of the tool.