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Task and Situation Structures for Service Agent Planning

by   Hao Yang, et al.
Ford Motor Company

Everyday tasks are characterized by their varieties and variations, and frequently are not clearly specified to service agents. This paper presents a comprehensive approach to enable a service agent to deal with everyday tasks in open, uncontrolled environments. We introduce a generic structure for representing tasks, and another structure for representing situations. Based on the two newly introduced structures, we present a methodology of situation handling that avoids hard-coding domain rules while improving the scalability of real-world task planning systems.


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