Supervised Text Classification using Text Search

by   Nabarun Mondal, et al.

Supervised text classification is a classical and active area of ML research. In large enterprise, solutions to this problem has significant importance. This is specifically true in ticketing systems where prediction of the type and subtype of tickets given new incoming ticket text to find out optimal routing is a multi billion dollar industry. In this paper authors describe a class of industrial standard algorithms which can accurately ( 86% and above ) predict classification of any text given prior labelled text data - by novel use of any text search engine. These algorithms were used to automate routing of issue tickets to the appropriate team. This class of algorithms has far reaching consequences for a wide variety of industrial applications, IT support, RPA script triggering, even legal domain where massive set of pre labelled data are already available.



There are no comments yet.



Text classification using capsules

This paper presents an empirical exploration of the use of capsule netwo...

Multi-class Text Classification using BERT-based Active Learning

Text Classification finds interesting applications in the pickup and del...

Compositional coding capsule network with k-means routing for text classification

Text classification is a challenging problem which aims to identify the ...

Large Scale Legal Text Classification Using Transformer Models

Large multi-label text classification is a challenging Natural Language ...

A Comparison of Synthetic Oversampling Methods for Multi-class Text Classification

The authors compared oversampling methods for the problem of multi-class...

Exploring the Use of Text Classification in the Legal Domain

In this paper, we investigate the application of text classification met...

Application of the Multi-label Residual Convolutional Neural Network text classifier using Content-Based Routing process

In this article, we will present an NLP application in text classifying ...
This week in AI

Get the week's most popular data science and artificial intelligence research sent straight to your inbox every Saturday.