Status Quo Bias in Users Information Systems (IS) Adoption and Continuance Intentions: A Literature Review and Framework

by   Saliya Nugawela, et al.

Information systems (IS) adoption and continuance intentions of users have a dominant effect on digital transformation in organisations. However, organisations undergoing digital transformation face substantial barriers due to user resistance to IS implementations. Status quo bias (SQB) plays a vital role in users decision-making regarding adopting new IS or continuing to use existing IS. Despite recent research to validate the effects of SQB on user resistance to IS implementations, how SQB affects the IS adoption and continuance intentions of users remains poorly understood, making it harder to develop ways of successfully dealing with it. To address the gap, we performed a systematic literature review on SQB in IS research. Our proposed framework incorporates the psychological phenomena promoting the status quo, SQB theory constructs, levels of SQB influence, and factors reducing the user resistance to IS implementations to enhance the understanding of IS adoption and continuance intentions.


page 1

page 2

page 3

page 4


Adoption of Industry 4.0 technologies in airports – A systematic literature review

Airports have been constantly evolving and adopting digital technologies...

Deciphering the Drivers of Smart Livestock Technology Adoption in Japan: A Scoping Review, Expert Interviews, and Grounded Theory Approach

With global demand for animal products projected to increase significant...

The Landscape of User-centered Misinformation Interventions – A Systematic Literature Review

Misinformation represent a key challenge for society. User-centered misi...

DevOps Adoption: Eight Emergent Perspectives

DevOps is an approach based on lean and agile principles in which busine...

Please sign up or login with your details

Forgot password? Click here to reset