DeepAI
Log In Sign Up

Self-Diagnosis through AI-enabled Chatbot-based Symptom Checkers: User Experiences and Design Considerations

01/12/2021
by   Yue You, et al.
0

Recently, there has been a growing interest in developing AI-enabled chatbot-based symptom checker (CSC) apps in the healthcare market. CSC apps provide potential diagnoses for users and assist them with self-triaging based on Artificial Intelligence (AI) techniques using human-like conversations. Despite the popularity of such CSC apps, little research has been done to investigate their functionalities and user experiences. To do so, we conducted a feature review, a user review analysis, and an interview study. We found that the existing CSC apps lack the functions to support the whole diagnostic process of an offline medical visit. We also found that users perceive the current CSC apps to lack support for a comprehensive medical history, flexible symptom input, comprehensible questions, and diverse diseases and user groups. Based on these results, we derived implications for the future features and conversational design of CSC apps.

READ FULL TEXT

page 1

page 2

page 3

page 4

01/12/2021

The Medical Authority of AI: A Study of AI-enabled Consumer-facing Health Technology

Recently, consumer-facing health technologies such as Artificial Intelli...
04/01/2022

Human-AI Interaction for User Safety in Social Matching Apps: Involving Marginalized Users in Design

In this position paper we intend to advocate for participatory design me...
04/22/2019

Health Behaviour Change Techniques in Diabetes Management Applications: A Systematic Review

The rapid growth in mobile healthcare technology could significantly hel...
10/04/2022

Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies

Artificial intelligence (AI)-enabled everyday technologies could help ad...
06/16/2020

From Ancient Contemplative Practice to the App Store: Designing a Digital Container for Mindfulness

Hundreds of popular mobile apps today market their ties to mindfulness. ...
10/21/2020

End User Accounts of Dark Patterns as Felt Manipulation

Manipulation defines many of our experiences as a consumer, including su...