Revamp: Enhancing Accessible Information Seeking Experience of Online Shopping for Blind or Low Vision Users

02/01/2021
by   Ruolin Wang, et al.
0

Online shopping has become a valuable modern convenience, but blind or low vision (BLV) users still face significant challenges using it, because of: 1) inadequate image descriptions and 2) the inability to filter large amounts of information using screen readers. To address those challenges, we propose Revamp, a system that leverages customer reviews for interactive information retrieval. Revamp is a browser integration that supports review-based question-answering interactions on a reconstructed product page. From our interview, we identified four main aspects (color, logo, shape, and size) that are vital for BLV users to understand the visual appearance of a product. Based on the findings, we formulated syntactic rules to extract review snippets, which were used to generate image descriptions and responses to users' queries. Evaluations with eight BLV users showed that Revamp 1) provided useful descriptive information for understanding product appearance and 2) helped the participants locate key information efficiently.

READ FULL TEXT
POST COMMENT

Comments

There are no comments yet.

Authors

page 9

07/09/2020

Less is More: Rejecting Unreliable Reviews for Product Question Answering

Promptly and accurately answering questions on products is important for...
08/12/2019

AmazonQA: A Review-Based Question Answering Task

Every day, thousands of customers post questions on Amazon product pages...
09/07/2020

Personalized Review Ranking for Improving Shopper's Decision Making: A Term Frequency based Approach

User-generated reviews serve as crucial references in shopper's decision...
11/07/2021

NarrationBot and InfoBot: A Hybrid System for Automated Video Description

Video accessibility is crucial for blind and low vision users for equita...
12/09/2017

Adaptive Interface for Accommodating Colour-Blind Users by Using Ishihara Test

Imperative visual data frequently vanishes when color applications are s...
03/01/2021

Supporting a Crowd-powered Accessible Online Art Gallery for People with Visual Impairments: A Feasibility Study

While people with visual impairments are interested in artwork as much a...
This week in AI

Get the week's most popular data science and artificial intelligence research sent straight to your inbox every Saturday.