Public Perception of the German COVID-19 Contact-Tracing App Corona-Warn-App

04/21/2021
by   Felix Beierle, et al.
0

Several governments introduced or promoted the use of contact-tracing apps during the ongoing COVID-19 pandemic. In Germany, the related app is called Corona-Warn-App, and by end of 2020, it had 22.8 million downloads. Contact tracing is a promising approach for containing the spread of the novel coronavirus. It is only effective if there is a large user base, which brings new challenges like app users unfamiliar with using smartphones or apps. As Corona-Warn-App is voluntary to use, reaching many users and gaining a positive public perception is crucial for its effectiveness. Based on app reviews and tweets, we are analyzing the public perception of Corona-Warn-App. We collected and analyzed all 78,963 app reviews for the Android and iOS versions from release (June 2020) to beginning of February 2021, as well as all original tweets until February 2021 containing #CoronaWarnApp (43,082). For the reviews, the most common words and n-grams point towards technical issues, but it remains unclear, to what extent this is due to the app itself, the used Exposure Notification Framework, system settings on the user's phone, or the user's misinterpretations of app content. For Twitter data, overall, based on tweet content, frequent hashtags, and interactions with tweets, we conclude that the German Twitter-sphere widely reports adopting the app and promotes its use.

READ FULL TEXT
POST COMMENT

Comments

There are no comments yet.

Authors

page 2

12/25/2020

Mining user reviews of COVID contact-tracing apps: An exploratory analysis of nine European apps

Context: More than 50 countries have developed COVID contact-tracing app...
11/23/2020

Corona-Warn-App: Erste Ergebnisse einer Onlineumfrage zur (Nicht-)Nutzung und Gebrauch

In this study, the German "Corona-Warn-App" of the German Federal Govern...
06/14/2019

Release early, release often, and watch your users' emotions

App stores are highly competitive markets, sometimes offering dozens of ...
09/13/2020

Proximity Tracing in an Ecosystem of Surveillance Capitalism

Proximity tracing apps have been proposed as an aide in dealing with the...
08/30/2020

Effectiveness of the COVID-19 Contact-Confirming Application (COCOA) based on a Multi Agent Simulation

As of Aug. 2020, coronavirus disease 2019 (COVID-19) is still spreading ...
09/13/2020

vContact: Private WiFi-based Contact Tracing with Virus Lifespan

Covid-19 is primarily spread through contact with the virus which may su...
This week in AI

Get the week's most popular data science and artificial intelligence research sent straight to your inbox every Saturday.