Product Function Need Recognition via Semi-supervised Attention Network
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Functionality is of utmost importance to customers when they purchase products. However, it is unclear to customers whether a product can really satisfy their needs on functions. Further, missing functions may be intentionally hidden by the manufacturers or the sellers. As a result, a customer needs to spend a fair amount of time before purchasing or just purchase the product on his/her own risk. In this paper, we first identify a novel QA corpus that is dense on product functionality information [The annotated corpus can be found at <https://www.cs.uic.edu/ hxu/>.]. We then design a neural network called Semi-supervised Attention Network (SAN) to discover product functions from questions. This model leverages unlabeled data as contextual information to perform semi-supervised sequence labeling. We conduct experiments to show that the extracted function have both high coverage and accuracy, compared with a wide spectrum of baselines.
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