Personalization Paradox in Behavior Change Apps: Lessons from a Social Comparison-Based Personalized App for Physical Activity

01/25/2021
by   Jichen Zhu, et al.
0

Social comparison-based features are widely used in social computing apps. However, most existing apps are not grounded in social comparison theories and do not consider individual differences in social comparison preferences and reactions. This paper is among the first to automatically personalize social comparison targets. In the context of an m-health app for physical activity, we use artificial intelligence (AI) techniques of multi-armed bandits. Results from our user study (n=53) indicate that there is some evidence that motivation can be increased using the AI-based personalization of social comparison. The detected effects achieved small-to-moderate effect sizes, illustrating the real-world implications of the intervention for enhancing motivation and physical activity. In addition to design implications for social comparison features in social apps, this paper identified the personalization paradox, the conflict between user modeling and adaptation, as a key design challenge of personalized applications for behavior change. Additionally, we propose research directions to mitigate this Personalization Paradox.

READ FULL TEXT

page 5

page 6

research
04/01/2022

Human-AI Interaction for User Safety in Social Matching Apps: Involving Marginalized Users in Design

In this position paper we intend to advocate for participatory design me...
research
01/12/2021

Self-Diagnosis through AI-enabled Chatbot-based Symptom Checkers: User Experiences and Design Considerations

Recently, there has been a growing interest in developing AI-enabled cha...
research
07/22/2021

Evaluation of In-Person Counseling Strategies To Develop Physical Activity Chatbot for Women

Artificial intelligence chatbots are the vanguard in technology-based in...
research
04/22/2023

Linguistic Dead-Ends and Alphabet Soup: Finding Dark Patterns in Japanese Apps

Dark patterns are deceptive and malicious properties of user interfaces ...
research
08/04/2022

Evaluating Plant Disease Detection Mobile Applications: Quality and Limitations

In this technologically advanced era, with the proliferation of artifici...
research
01/30/2022

Differences in Social Media Usage Exist Between Western and Middle-East Countries

In this paper, we empirically analyze two examples of a Western (DE) ver...

Please sign up or login with your details

Forgot password? Click here to reset