MFA is a Waste of Time! Understanding Negative Connotation Towards MFA Applications via User Generated Content

08/16/2019
by   Sanchari Das, et al.
0

Traditional single-factor authentication possesses several critical security vulnerabilities due to single-point failure feature. Multi-factor authentication (MFA), intends to enhance security by providing additional verification steps. However, in practical deployment, users often experience dissatisfaction while using MFA, which leads to non-adoption. In order to understand the current design and usability issues with MFA, we analyze aggregated user generated comments (N = 12,500) about application-based MFA tools from major distributors, such as, Amazon, Google Play, Apple App Store, and others. While some users acknowledge the security benefits of MFA, majority of them still faced problems with initial configuration, system design understanding, limited device compatibility, and risk trade-offs leading to non-adoption of MFA. Based on these results, we provide actionable recommendations in technological design, initial training, and risk communication to improve the adoption and user experience of MFA.

READ FULL TEXT
POST COMMENT

Comments

There are no comments yet.

Authors

page 1

page 2

page 3

page 4

08/16/2019

Evaluating User Perception of Multi-Factor Authentication: A Systematic Review

Security vulnerabilities of traditional single factor authentication has...
11/05/2020

Lessons Learnt from a 2FA roll out within a higher education organisation

Rolling out a new security mechanism in an organisation requires plannin...
05/14/2022

Experimental Evidence for Using a TTM Stages of Change Model in Boosting Progress Toward 2FA Adoption

Behavior change ideas from health psychology can also help boost end use...
02/20/2018

Frictionless Authentication Systems: Emerging Trends, Research Challenges and Opportunities

Authentication and authorization are critical security layers to protect...
10/16/2019

"Get a Free Item Pack with Every Activation!" – Do Incentives Increase the Adoption Rates of Two-Factor Authentication?

Account security is an ongoing issue in practice. Two-Factor Authenticat...
06/16/2021

"I have no idea what they're trying to accomplish:" Enthusiastic and Casual Signal Users' Understanding of Signal PINs

We conducted an online study with n = 235 Signal users on their understa...
08/09/2019

That Was Then, This Is Now: A Security Evaluation of Password Generation, Storage, and Autofill in Thirteen Password Managers

Password managers have the potential to help users more effectively mana...
This week in AI

Get the week's most popular data science and artificial intelligence research sent straight to your inbox every Saturday.