Measuring and improving information systems agility through the balanced scorecard approach

by   Yassine Rdiouat, et al.

Facing an environment increasingly complex, uncertain and changing, even in crisis, organizations are driven to be agile in order to survive. Agility, at the core heart of business strategy, represents the ability to grow in a competitive environment of continuous and unpredictable changes with information systems perceived as one of its main enablers. In other words, to be agile, organizations must be able to rely on agile enterprise information systems/information technology (IT/IS). Since, the agility needs are not the same among stakeholders, the objective of this research is to develop a conceptual model for the achievement and assessment of IT/IS agility from balanced perspectives to support agile organizations. Several researches have indicated that the IT balanced scorecard (BSC) approach is an appropriate technique for evaluating IT performance. This paper provides a balanced-scorecard based framework to evaluate the IS agility through four perspectives: business contribution, user orientation, operation excellence and innovation and competitiveness. The proposed framework, called IS Agility BSC, propose a three layer structure for each of the four perspectives: mission, key success factors, and agility evaluation criteria. According to this conceptual model, enterprise information systems agility is measured according to 14 agility key success factors, over the four BSC Perspectives, using 42 agility evaluation criteria that are identified based on literature survey methodology. This paper explores agility in the broader context of the enterprise information systems. The findings will provide, for both researchers and practitioners, a practical approach for achieving and measuring IS agility performance to support organizations in attempt to become agile as a new condition of surviving in the new business world.



There are no comments yet.


page 10


How (Un)Happiness Impacts on Software Engineers in Agile Teams?

Information technology (IT) organizations are increasing the use of agil...

Knowledge management and measurement in Public Sector Organizations

Knowledge Management (KM) is a strategic component that enables developm...

Assessing Agile Transformation Success Factors

Research on success factors involved in the agile transformation process...

An empirical analysis of success factors in the adaption of the scaled agile framework – first outcomes from an empirical study

Agile methodologies are used for improving productivity and quality of d...

Smart Support for Mission Success

Today's battlefield environment is complex, dynamic and uncertain, and r...

What we talk about when we talk about data physicality

Data physicalizations "map data to physical form," yet many canonical ex...

Automated Enterprise Architecture Model Mining

Metadata are like the steam engine of the 21st century, driving business...
This week in AI

Get the week's most popular data science and artificial intelligence research sent straight to your inbox every Saturday.