In Private, Secure, Conversational FinBots We Trust

04/21/2022
by   Magdalene Ng, et al.
0

In the past decade, the financial industry has experienced a technology revolution. While we witness a rapid introduction of conversational bots for financial services, there is a lack of understanding of conversational user interfaces (CUI) features in this domain. The finance industry also deals with highly sensitive information and monetary transactions, presenting a challenge for developers and financial providers. Through a study on how to design text-based conversational financial interfaces with N=410 participants, we outline user requirements of trustworthy CUI design for financial bots. We posit that, in the context of Finance, bot privacy and security assurances outweigh conversational capability and postulate implications of these findings. This work acts as a resource on how to design trustworthy FinBots and demonstrates how automated financial advisors can be transformed into trusted everyday devices, capable of supporting users' daily financial activities.

READ FULL TEXT

page 1

page 2

page 3

page 4

research
02/24/2019

Designing for Health Chatbots

Building conversational agents have many technical, design and linguisti...
research
01/10/2023

Investigating Conversational Search Behavior For Domain Exploration

Conversational search has evolved as a new information retrieval paradig...
research
11/17/2020

BONIK: A Blockchain Empowered Chatbot for Financial Transactions

A Chatbot is a popular platform to enable users to interact with a softw...
research
06/13/2020

A Multifunction Printer CUI for the Blind

Advances in interface design using touch surfaces creates greater obstac...
research
03/16/2022

How do you Converse with an Analytical Chatbot? Revisiting Gricean Maxims for Designing Analytical Conversational Behavior

Chatbots have garnered interest as conversational interfaces for a varie...
research
03/20/2023

Learning Semantic Text Similarity to rank Hypernyms of Financial Terms

Over the years, there has been a paradigm shift in how users access fina...
research
12/17/2021

Know Your Customer: Balancing Innovation and Regulation for Financial Inclusion

Financial inclusion depends on providing adjusted services for citizens ...

Please sign up or login with your details

Forgot password? Click here to reset