"I Won the Election!": An Empirical Analysis of Soft Moderation Interventions on Twitter
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Over the past few years, there is a heated debate and serious public concerns regarding online content moderation, censorship, and the basic principle of free speech on the Web. To ease some of these concerns, mainstream social media platforms like Twitter and Facebook refined their content moderation systems to support soft moderation interventions. Soft moderation interventions refer to warning labels that are attached to potentially questionable or harmful content with the goal of informing other users about the content and its nature, while the content remains accessible, hence alleviating concerns related to censorship and free speech. In this work, we perform one of the first empirical studies on soft moderation interventions on Twitter. Using a mixed-methods approach, we study the users that are sharing tweets with warning labels on Twitter and their political leaning, the engagement that these tweets receive, and how users interact with tweets that have warning labels. Among other things, we find that 72 Republicans, while only 11 engagement, we find that tweets with warning labels tend to receive more engagement. Also, we qualitatively analyze how users interact with content that has warning labels finding that the most popular interactions are related to further debunking false claims, mocking the author or content of the disputed tweet, and further reinforcing or resharing false claims. Finally, we describe concrete examples of inconsistencies such as warning labels that are incorrectly added or warning labels that are not added on tweets despite sharing questionable and potentially harmful information.
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