"I Shake The Package To Check If It's Mine": A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China

02/06/2022
by   Wentao Lei, et al.
0

With about 230 million packages delivered per day in 2020, fetching packages has become a routine for many city dwellers in China. When fetching packages, people usually need to go to collection sites of their apartment complexes or a KuaiDiGui, an increasingly popular type of self-service package pickup machine. However, little is known whether such processes are accessible to blind and low vision (BLV) city dwellers. We interviewed BLV people (N=20) living in a large metropolitan area in China to understand their practices and challenges of fetching packages. Our findings show that participants encountered difficulties in finding the collection site and localizing and recognizing their packages. When fetching packages from KuaiDiGuis, they had difficulty in identifying the correct KuaiDiGui, interacting with its touch screen, navigating the complex on-screen workflow, and opening the target compartment. We discuss design considerations to make the package fetching process more accessible to the BLV community.

READ FULL TEXT

page 3

page 4

page 8

page 10

page 12

page 14

page 15

page 20

research
02/11/2016

Package equivalence in complex software network

The public package registry npm is one of the biggest software registry....
research
03/31/2020

Pacloud: Towards a Universal Cloud-based Linux Package Manager

Package managers are a very important part of Linux distributions but we...
research
08/21/2022

Exploring and Improving the Accessibility of Data Privacy-related Information for People Who Are Blind or Low-vision

We present a study of privacy attitudes and behaviors of people who are ...
research
09/08/2018

CrowdExpress: A Probabilistic Framework for On-Time Crowdsourced Package Deliveries

Speed and cost of logistics are two major concerns to on-line shoppers, ...
research
01/17/2019

Navigating through the R packages for movement

The advent of miniaturized biologging devices has provided ecologists wi...
research
11/22/2011

Evolution of a Modular Software Network

"Evolution behaves like a tinkerer" (Francois Jacob, Science, 1977). Sof...
research
06/15/2022

Current state and prospects of R-packages for the design of experiments

Re-running an experiment is generally costly and in some cases impossibl...

Please sign up or login with your details

Forgot password? Click here to reset