Human-centered NLP Fact-checking: Co-Designing with Fact-checkers using Matchmaking for AI
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A key challenge in professional fact-checking is its limited scalability in relation to the magnitude of false information. While many Natural Language Processing (NLP) tools have been proposed to enhance fact-checking efficiency and scalability, both academic research and fact-checking organizations report limited adoption of such tooling due to insufficient alignment with fact-checker practices, values, and needs. To address this gap, we investigate a co-design method, Matchmaking for AI, which facilitates fact-checkers, designers, and NLP researchers to collaboratively discover what fact-checker needs should be addressed by technology and how. Our co-design sessions with 22 professional fact-checkers yielded a set of 11 novel design ideas. They assist in information searching, processing, and writing tasks for efficient and personalized fact-checking; help fact-checkers proactively prepare for future misinformation; monitor their potential biases; and support internal organization collaboration. Our work offers implications for human-centered fact-checking research and practice and AI co-design research.
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