How emoji and word embedding helps to unveil emotional transitions during online messaging

03/23/2021
by   Moeen Mostafavi, et al.
0

During online chats, body-language and vocal characteristics are not part of the communication mechanism making it challenging to facilitate an accurate interpretation of feelings, emotions, and attitudes. The use of emojis to express emotional feeling is an alternative approach in these types of communication. In this project, we focus on modeling a customer's emotion in an online messaging session with a chatbot. We use Affect Control Theory (ACT) to predict emotional change during the interaction. To let the customer use emojis, we also extend the affective dictionaries used by ACT. For this purpose, we mapped Emoji2vec embedding to the affective space. Our framework can find emotional change during messaging and how a customer's reaction is changed accordingly.

READ FULL TEXT

Authors

04/22/2022

Towards Multi-Turn Empathetic Dialogs with Positive Emotion Elicitation

Emotional support is a crucial skill for many real-world scenarios, incl...
09/20/2021

Regulating Ruminative Web-browsing Based on the Counterbalance Modeling Approach

Even though the web environment facilitates daily life, emotional proble...
03/07/2020

Generating Emotionally Aligned Responses in Dialogues using Affect Control Theory

State-of-the-art neural dialogue systems excel at syntactic and semantic...
08/15/2019

Disentangling Latent Emotions of Word Embeddings on Complex Emotional Narratives

Word embedding models such as GloVe are widely used in natural language ...
05/31/2019

Emotional Embeddings: Refining Word Embeddings to Capture Emotional Content of Words

Word embeddings are one of the most useful tools in any modern natural l...
05/01/2019

Emotional Contribution Analysis of Online Reviews

In response to the constant increase in population and tourism worldwide...
03/27/2017

Bootstrapping a Lexicon for Emotional Arousal in Software Engineering

Emotional arousal increases activation and performance but may also lead...
This week in AI

Get the week's most popular data science and artificial intelligence research sent straight to your inbox every Saturday.