Going Paperless – Main Challenges in EDRMS Implementation – Case of Georgia

10/07/2020
by   Teona Gelashvili, et al.
0

National governments are eager to incorporate information and communication technologies in their administrative agenda. Even though transformation from traditional to digital methods seem attractive, there are obstacles which come along with this change. Since countries are continuously implementing ICT-based technologies, the need for investigating the factors hindering their adoption becomes crucial. The main objective of this study is to inquire Electronic Documents and Records Management Systems (EDRMS) in the context of eGovernment. The centre of the investigation is how EDRMS could raise efficiency in public service delivery. Within the scope of this research, the associated challenges of the EDRMS implementation, possible ways to tackle those challenges and achieved benefits were analysed. For thorough examination, exploratory case study method was chosen, and the case of Georgia was investigated. For drawing conclusions and finding answers to the imposed questions qualitative approach was selected. Different ICT adoption theories and case study examples were analysed, among which the Estonian case was taken as a successful model. Empirical data collection was also an integral part of the study during which interviews with state officials, as well as experts, were conducted, and the questionnaire among civil servants was distributed. As a result of the research, the main aspects of the EDRMS implementation were evaluated, and the prospect of the possible future study was imposed.

READ FULL TEXT

page 1

page 2

page 3

page 4

07/24/2019

DevOps Capabilities, Practices, and Challenges: Insights from a Case Study

DevOps is a set of principles and practices to improve collaboration bet...
09/20/2021

DevOps Adoption: Eight Emergent Perspectives

DevOps is an approach based on lean and agile principles in which busine...
02/15/2019

Uncertainty Management in Software Projects: A Case Study in a Public Company

Software development meets the various challenges of rapidly growing mar...
12/29/2021

Industry 4.0: Challenges and success factors for adopting digital technologies in airports

With the advent of Industry 4.0 technologies in the last decade, airport...
11/05/2020

Lessons Learnt from a 2FA roll out within a higher education organisation

Rolling out a new security mechanism in an organisation requires plannin...
10/07/2021

What motivates people to telework? Exploratory study in a post-confinement context

After the considerable excitement caused by COVID-19 and the first telew...