Experiences with the Introduction of AI-based Tools for Moderation Automation of Voice-based Participatory Media Forums

08/09/2021
by   Aman Khullar, et al.
0

Voice-based discussion forums where users can record audio messages which are then published for other users to listen and comment, are often moderated to ensure that the published audios are of good quality, relevant, and adhere to editorial guidelines of the forum. There is room for the introduction of AI-based tools in the moderation process, such as to identify and filter out blank or noisy audios, use speech recognition to transcribe the voice messages in text, and use natural language processing techniques to extract relevant metadata from the audio transcripts. We design such tools and deploy them within a social enterprise working in India that runs several voice-based discussion forums. We present our findings in terms of the time and cost-savings made through the introduction of these tools, and describe the feedback of the moderators towards the acceptability of AI-based automation in their workflow. Our work forms a case-study in the use of AI for automation of several routine tasks, and can be especially relevant for other researchers and practitioners involved with the use of voice-based technologies in developing regions of the world.

READ FULL TEXT

page 4

page 6

page 8

research
03/03/2020

Convo: What does conversational programming need? An exploration of machine learning interface design

Vast improvements in natural language understanding and speech recogniti...
research
09/09/2022

Conversion of Acoustic Signal (Speech) Into Text By Digital Filter using Natural Language Processing

One of the most crucial aspects of communication in daily life is speech...
research
06/03/2019

Evaluating Voice Skills by Design Guidelines Using an Automatic Voice Crawler

Currently, adaptive voice applications supported by voice assistants (VA...
research
08/04/2021

Exploring Interactions Between Trust, Anthropomorphism, and Relationship Development in Voice Assistants

Modern conversational agents such as Alexa and Google Assistant represen...
research
06/30/2020

Mining Documentation to Extract Hyperparameter Schemas

AI automation tools need machine-readable hyperparameter schemas to defi...
research
07/17/2023

ivrit.ai: A Comprehensive Dataset of Hebrew Speech for AI Research and Development

We introduce "ivrit.ai", a comprehensive Hebrew speech dataset, addressi...
research
08/12/2021

Deep Neural Network Voice Activity Detector for Downsampled Audio Data: An Experiment Report

Sociometric badges are an emerging technology for study how teams intera...

Please sign up or login with your details

Forgot password? Click here to reset