Digital Resistance during COVID-19: A Workflow Management System of Contactless Purchasing and Its Empirical Study of Customer Acceptance

04/29/2021
by   Yang Lu, et al.
0

The COVID-19 pandemic has stimulated the shift of work and life from the physical to a more digital format. To survive and thrive, companies have integrated more digital-enabled elements into their businesses to facilitate resilience, by avoiding potential close physical contact. Following Design Science Research Methodology (DSRM), this paper builds a workflow management system for contactless digital resilience when customers are purchasing in a store. Customer behavior, in coping with digital resilience against COVID-19, is illustrated and empirically tested, using a derivative model in which the constructs are from classical theories. Data was collected from individual customers via the Internet, and 247 completed questionnaires were examined.

READ FULL TEXT
08/22/2021

Digital Resilience to Covid-19: A Model for National Digital Health Systems to Bounce Forward From the Shock of a Global Pandemic

COVID-19 represented a major shock to global health systems, not the lea...
08/23/2021

Digital Resilience for What? Case Study of South Korea

Resilience has become an emerging topic in various fields of academic re...
06/12/2020

COVID-19 and Digital Resilience: Evidence from Uber Eats

We analyze how digital platforms can increase the survival rate of firms...
10/15/2020

Modelling COVID-19 transmission in supermarkets using an agent-based model

Since the outbreak of COVID-19 in early March 2020, UK supermarkets have...
11/29/2021

Distribution Shift in Airline Customer Behavior during COVID-19

Traditional AI approaches in customized (personalized) contextual pricin...
11/19/2017

Building an Entrepreneurship Data Warehouse

The main principle of the Lean Startup movement is that static business ...
04/12/2021

Consideration of resilience for digital farming systems

Latest and current innovations of agricultural tech industry are increas...