Developing a measure of online wellbeing and user trust

07/28/2020
by   Liz Dowthwaite, et al.
0

This paper describes the first stage of the ongoing development of two scales to measure online wellbeing and trust, based on the results of a series of workshops with younger and older adults. The first, the Online Wellbeing Scale includes subscales covering both psychological, or eudaimonic, wellbeing and subjective, or hedonic, wellbeing, as well as digital literacy and online activity; the overall aim is to understand how a user's online experiences affect their wellbeing. The second scale, the Trust Index includes three subscales covering the importance of trust to the user, trusting beliefs, and contextual factors; the aim for this scale is to examine trust in online algorithm-driven systems. The scales will be used together to aid researchers in understanding how trust (or lack of trust) relates to overall wellbeing online. They will also contribute to the development of a suite of tools for empowering users to negotiate issues of trust online, as well as in designing guidelines for the inclusion of trust considerations in the development of online algorithm-driven systems. The next step is to release the prototype scales developed as a result of this pilot in a large online study in to validate the measures.

READ FULL TEXT

Authors

page 1

page 2

page 3

page 4

05/29/2019

Food for thought: Ethical considerations of user trust in computer vision

In computer vision research, especially when novel applications of tools...
05/13/2019

Enhancing Trust in eAssessment - the TeSLA System Solution

Trust in eAssessment is an important factor for improving the quality of...
04/12/2021

Speaking of Trust – Speech as a Measure of Trust

Since trust measures in human-robot interaction are often subjective or ...
01/04/2019

UTPO: User's Trust Profile Ontology - Modeling trust towards Online Health Information Sources

Despite the overwhelming quantity of health information that is availabl...
02/11/2020

Trust dynamics and user attitudes on recommendation errors: preliminary results

Artificial Intelligence based systems may be used as digital nudging tec...
06/14/2020

Identification of main factors affecting trust and determination of their importance in electronic businesses in Iran

Today, trust has become one of the main concerns of the electronic busin...
04/22/2022

Designing Trustworthy User Interfaces for the Voluntary Carbon Market: A Randomized Online Experiment

The voluntary carbon market is an important building block in the fight ...
This week in AI

Get the week's most popular data science and artificial intelligence research sent straight to your inbox every Saturday.