Comparison of human trust in an AI system, a human, and a social robot as a task partner
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This study investigated trust in a social robot compared with that in an AI system and a human as a task partner in consideration of four types of trust: initial trust (trust before a task), early trust (trust in the beginning of a task), trust decline due to a partner's errors, and trust recovery due to a partner's performance recovery. We conducted an online experiment using calculation and emotion recognition tasks where participants answered after referring to the answers of an AI, human, or robot partner. During the experiment, the participants rated their levels of trust in their partners. As a result, trust in a social robot was basically neither similar to that in the AI or in the human and settled between them. The results are discussed in consideration of the previous studies.
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