Automotive Multilingual Fault Diagnosis

10/13/2022

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by   John Pavlopoulos, et al.

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Automated fault diagnosis can facilitate diagnostics assistance, speedier troubleshooting, and better-organised logistics. Currently, AI-based prognostics and health management in the automotive industry ignore the textual descriptions of the experienced problems or symptoms. With this study, however, we show that a multilingual pre-trained Transformer can effectively classify the textual claims from a large company with vehicle fleets, despite the task's challenging nature due to the 38 languages and 1,357 classes involved. Overall, we report an accuracy of more than 80 for above-low-frequency classes, bringing novel evidence that multilingual classification can benefit automotive troubleshooting management.