"Are you sure?": Preliminary Insights from Scaling Product Comparisons to Multiple Shops

07/07/2021

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by   Patrick John Chia, et al.

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Coveo

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Large eCommerce players introduced comparison tables as a new type of recommendations. However, building comparisons at scale without pre-existing training/taxonomy data remains an open challenge, especially within the operational constraints of shops in the long tail. We present preliminary results from building a comparison pipeline designed to scale in a multi-shop scenario: we describe our design choices and run extensive benchmarks on multiple shops to stress-test it. Finally, we run a small user study on property selection and conclude by discussing potential improvements and highlighting the questions that remain to be addressed.