An Iterative Approach for Identifying Complaint Based Tweets in Social Media Platforms

01/24/2020
by   Gyanesh Anand, et al.
0

Twitter is a social media platform where users express opinions over a variety of issues. Posts offering grievances or complaints can be utilized by private/ public organizations to improve their service and promptly gauge a low-cost assessment. In this paper, we propose an iterative methodology which aims to identify complaint based posts pertaining to the transport domain. We perform comprehensive evaluations along with releasing a novel dataset for the research purposes.

READ FULL TEXT

Please sign up or login with your details

Forgot password? Click here to reset