Log In Sign Up

AliMe KG: Domain Knowledge Graph Construction and Application in E-commerce

by   Feng-Lin Li, et al.

Pre-sales customer service is of importance to E-commerce platforms as it contributes to optimizing customers' buying process. To better serve users, we propose AliMe KG, a domain knowledge graph in E-commerce that captures user problems, points of interests (POI), item information and relations thereof. It helps to understand user needs, answer pre-sales questions and generate explanation texts. We applied AliMe KG to several online business scenarios such as shopping guide, question answering over properties and recommendation reason generation, and gained positive results. In the paper, we systematically introduce how we construct domain knowledge graph from free text, and demonstrate its business value with several applications. Our experience shows that mining structured knowledge from free text in vertical domain is practicable, and can be of substantial value in industrial settings.


AliMe KBQA: Question Answering over Structured Knowledge for E-commerce Customer Service

With the rise of knowledge graph (KG), question answering over knowledge...

K-AID: Enhancing Pre-trained Language Models with Domain Knowledge for Question Answering

Knowledge enhanced pre-trained language models (K-PLMs) are shown to be ...

Conceptualize and Infer User Needs in E-commerce

Understanding latent user needs beneath shopping behaviors is critical t...

Incorporating Domain Knowledge To Improve Topic Segmentation Of Long MOOC Lecture Videos

Topical Segmentation poses a great role in reducing search space of the ...

AliMe MKG: A Multi-modal Knowledge Graph for Live-streaming E-commerce

Live streaming is becoming an increasingly popular trend of sales in E-c...

Knowledge-Enhanced Attentive Learning for Answer Selection in Community Question Answering Systems

In the community question answering (CQA) system, the answer selection t...

AliMe Assist: An Intelligent Assistant for Creating an Innovative E-commerce Experience

We present AliMe Assist, an intelligent assistant designed for creating ...