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Addressing Cognitive Biases in Augmented Business Decision Systems

09/17/2020
by   Thomas Baudel, et al.
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How do algorithmic decision aids introduced in business decision processes affect task performance? In a first experiment, we study effective collaboration. Faced with a decision, subjects alone have a success rate of 72 reaches 76 than each taken alone. However, we noted a complacency/authority bias that degraded the quality of decisions by 5 suggests that any lingering algorithmic bias may be amplified by decision aids. In a second experiment, we evaluated the effectiveness of 5 presentation variants in reducing complacency bias. We found that optional presentation increases subjects' resistance to wrong recommendations. We conclude by arguing that our metrics, in real usage scenarios, where decision aids are embedded as system-wide features in Business Process Management software, can lead to enhanced benefits.

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