A Framework for Building Closed-Domain Chat Dialogue Systems
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This paper presents PyChat, a framework for developing closed-domain chat dialogue systems. Being able to engage in chat dialogues has been found effective for improving communication between humans and dialogue systems. This paper focuses on closed-domain systems because they would be useful when combined with task-oriented dialogue systems in the same domain. PyChat enables domain-dependent language understanding so that it can deal well with domain-specific utterances. In addition, PyChat makes it possible to integrate state transition network-based dialogue management and reaction-based dialogue management. FoodChatbot, which is an application in the food and restaurant domain, has been developed and evaluated through a user study. Its results suggest that reasonably good systems can be developed with PyChat. This paper also reports lessons learned from the development and evaluation of FoodChatbot.
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