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05/03/2022
A Global Operational Readiness Review Process: Improving Cloud Availability
The ORR (Operational Readiness Review) is a long standing practice to he...
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05/11/2021
Turning the Tables: The View from Offshore During 60 Days in JST
A report and examination of a Remote Work experience during the Covid-19...
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09/13/2020
Exploring System Resiliency and Supporting Design Methods
This paper provides a survey of the industry perspective on System Resil...
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01/01/2020
Business Value of ITSM. Requirement or Mirage?
This paper builds on a presentation provided as part of a recent panel s...
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07/01/2019
A Survey of Maturity Models from Nolon to DevOps and Their Applications in Process Improvement
This paper traces the history of Maturity Models and their impact on Pro...
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02/16/2019