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09/13/2023
Unveiling the Life Cycle of User Feedback: Best Practices from Software Practitioners
User feedback has grown in importance for organizations to improve softw...
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05/02/2023
Beyond Traditional Feedback Channels: Extracting Requirements-Relevant Feedback from TikTok and YouTube
The increasing importance of videos as a medium for engagement, communic...
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02/10/2023
"Software is the easy part of Software Engineering" – Lessons and Experiences from A Large-Scale, Multi-Team Capstone Course
Capstone courses in undergraduate software engineering are a critical fi...
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02/10/2023
Leveraging Diversity in Software Engineering Education through Community Engaged Learning and a Supportive Network
While a lack of diversity is a longstanding problem in computer science ...
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07/29/2022
A method for analyzing stakeholders' influence on an open source software ecosystem's requirements engineering process
For a firm in an open source software (OSS) ecosystem, the requirements ...
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07/29/2022
A Community Strategy Framework – How to obtain Influence on Requirements in Meritocratic Open Source Software Communities?
Context: In the Requirements Engineering (RE) process of an Open Source ...
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06/11/2022
Narratives: the Unforeseen Influencer of Privacy Concerns
Privacy requirements are increasingly growing in importance as new priva...
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05/18/2022
A Case Study of Building Shared Understanding of Non-Functional Requirements in a Remote Software Organization
Building a shared understanding of non-functional requirements (NFRs) is...
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03/12/2021
Continuously Managing NFRs: Opportunities and Challenges in Practice
Non-functional requirements (NFR), which include performance, availabili...
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10/26/2020
How angry are your customers? Sentiment analysis of support tickets that escalate
Software support ticket escalations can be an extremely costly burden fo...
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10/10/2020
Predicting Developers' IDE Commands with Machine Learning
When a developer is writing code they are usually focused and in a state...
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10/10/2020
Customer Support Ticket Escalation Prediction using Feature Engineering
Understanding and keeping the customer happy is a central tenet of requi...
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07/03/2020
The Lack of Shared Understanding of Non-Functional Requirements in Continuous Software Engineering: Accidental or Essential?
Building shared understanding of requirements is key to ensuring downstr...
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02/17/2020
GDPR Compliance in the Context of Continuous Integration
The enactment of the General Data Protection Regulation (GDPR) in 2018 f...
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01/05/2019
ECrits - Visualizing Support Ticket Escalation Risk
Managing support tickets in large, multi-product organizations is diffic...
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01/04/2019
What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations
Understanding and keeping the customer happy is a central tenet of requi...
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01/04/2019
Towards a Live Anonymous Question Queue To Address Student Apprehension
In today's university climate many first and second year classes have ov...
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03/05/2018