Why should we care about register? Reflections on chatbot language design

04/29/2021

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by   Ana Paula Chaves, et al.

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This position paper discusses the relevance of register as a theoretical framework for chatbot language design. We present the concept of register and discuss how using register-specific language influence the user's perceptions of the interaction with chatbots. Additionally, we point several research opportunities that are important to pursue to establish register as a foundation for advancing chatbot's communication skills.